Works to involve people and join in themselves.Anxious about making the wrong decision.Reacts and deals with situations quickly.The four social styles are based on combining these two behavioural dimensions: Let feelings have an influence on decisionsĭecisions based more on facts not feelings Less interested in small talk and anecdotes More interested in small talk and anecdotes Less facial expressions and limited gestures May sit up and lean forward when giving an opinion Speak rapidly, louder voice with intensityĮmphatic when giving opinions or directions Responsiveness: how much a person displays emotion and is responsive to emotion, or is very much in control of their emotions.Assertiveness: how much a person asserts themselves or responds to others in a social setting.Working relationships can improve dramatically if you adapt your communication style to suit others’.Ī person’s social style is determined by the extent to which they are perceived to be assertive and responsive. When two people communicate using different styles, they share information, ideas and thoughts in a way that the other person finds hard to process. They identified four communication styles – and the fact that most people have a preference for one of them. Social styles theory was developed by Dorothy and Robert Bolton in the early 1980s. And to do this effectively you need to communicate in a way that works for them – which is where understanding Social Styles can help. But there will be times when you need to actively influence someone – to get help or resources, to get buy-in for your ideas, or to raise a particularly difficult problem. If you want to have a good relationship with your colleagues, managers and leaders at work, the best thing to do is to perform your job well.
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